Inside Sales Representative - Spray King - HOLT Manufacturing

Essential Functions

• Acts as the single point of contact for customers and performs needs analysis’s  on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
•  Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis 
• Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals 
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
•  Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
•  Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes 
•  Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses 
•  Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
•  Requires regular and punctual employee attendance
•  Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
•  Performs other duties as assigned 

Knowledge, Skills, and Abilities

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
•  Knowledge of CAT Machines - Spray King preferred
•  Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
•  Ability to develop  new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions
•  Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales) 
• Excellent selling, negotiating, and closing skills with ability to build long term business relationships 
•  Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
•  Ability to manage difficult and/or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments 
• Understands the implications of new information for both current and future problem-solving and decision-making 
•   Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Exceptional attention to detail
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives
• Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience 
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately 
•  Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness 
•  The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

• Minimum of three years’ of work-related skill, knowledge, or experience is required. Three to five years of experience preferred
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
• Valid driver’s license required

• None

• 20%

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 
• This role frequently communicates with others, must be able to exchange accurate information in these situations 
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
• Frequently works at fast pace with unscheduled interruptions