Truck Field Service Technician 2 - HOLT Truck Centers

• Demonstrate alignment with the company's mission and core business values; 
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots, diagnosis, and repairs On-Highway trucks both Cat and OEM
• Performs engine and related equipment repairs on Trucks and Trailers
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Adheres to contamination control and HAZMAT rules and regulations
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Travels to and from the job site and travels to retrieve parts
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Maintains a P Factor of 100% or greater
• Maintains less than .5% rework for years total sales
• Projects professionalism with both internal and external customers, including personal appearance
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Knowledge and ability to explain how various systems function on trucks and trailers
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to learn and navigate various software for both CAT and OEM
• Ability to work independently and as part of a team
• Ability to be self-starting and motivated
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane
• Ability to operate an On-Highway Truck on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Minimum of three years of experience required
• CDL – Class A or B required
• ASE Certifications preferred
• Has met HDSI requirements for Service Field Tech 1; Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools
• On-going Safety Training required

• None

• Travel up to 40% and overnight travel may be required

• Must own and maintain the necessary tools to efficiently perform the job
• Must have a clean driving record

• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, service managers, and co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

• Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity
• Exposure to minor burns, cuts, bites, or stings
• Exposure to small quantities of chemical, dust, steam, high-pressure water, and high speed rotating equipment
• Exposure to hazardous conditions and contaminants
• Works in an enclosed vehicle or equipment
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels
• Requires wearing common protective or safety equipment