Product Support Sales Representative - EP

1. Demonstrate alignment with the company's mission and core business values; 
2. Collaborate with key internal/external resources; 
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission 
• Responsible for the sales of parts and service on related equipment 
• Provides support for existing customer base 
• Sources new business opportunities       
• Prepares and presents parts and service quotes and maintenance agreements
• Prepares sales plans, sales reports, expense, and daily call reports             
• Develops new accounts and maintains existing accounts       
• Identifies and acquires new service contract opportunities
• Receives customer orders and serves as the customer contact point 
• Generates a referral network to assist in increasing the client base
• Manages sales funnel and PAR
• Collaborates with prime product sales team to assist customers with making good decisions regarding the repair or replacement of equipment   
• Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service
• Maintains records of sales or other business transactions
• Prepares sales or other contracts
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Demonstrated knowledge industrial engines and industrial / commercial power generation, and maintenance requirements - CAT engine and CAT power gen knowledge preferred
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales) 
• Excellent selling, negotiating, and closing skills with ability to build long term business relationships
• Demonstrated knowledge of CRM software
• Proficient with MS Office Word, Excel, Outlook, etc.
• Understands the implications of new information for both current and future problem-solving and decision-making
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Exceptional attention to detail
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• First-class organizational, multi-tasking, and time management skills, deadline oriented
• Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience 
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately 
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness 
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

• High school diploma or equivalent required, some college coursework or an equivalent combination of education and experience preferred
• A minimum of two years of work-related skill, knowledge, or experience is required, three to five years preferred

• None

• Extensive driving; overnight travel will be required
• Must have a valid driver's license

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others and must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets 
• Reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually 

• Requires working in a closed vehicle or equipment
• This job is generally performed in a retail and office environment and will work outdoors as needed
• Noise level may be loud at times
• Frequently works at a fast pace with unscheduled interruptions