Field Service Technician - Mining (2nd Shift)

Ziegler CAT has an opening for a Field Service Technician to install, troubleshoot, repair and maintain Caterpillar’s Minestar suite of Technology products, on various CAT Mining equipment, to support customers surrounding our Buhl location. A company truck is provided.

Responsibilities:

• Performs troubleshooting and repair for all supported MineStar onboard products including (but not limited to): MineStar Fleet, Edge, Terrain, Health, Detect, and Command.
• Performs field installations of any MineStar technology systems on both existing and new machines
• Understand and perform configurations relating to MineStar technology systems and their interaction with customer networks
• Works closely with Technical Support team to: develop and implement a preventive maintenance program related to MineStar products; assist with development of training program; and occasionally assist with technical training relating to MineStar solutions
• Uses a high degree of independent judgment, and assumes responsibility for the safe maintenance and repair of a variety of complex equipment and systems
• Work safely at all times, following company policies, procedures and standards
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
• Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory

Qualifications:

• 2-year technical college degree in electrical, mechanical, or related field; or high school diploma/GED and 2 years of comparable experience
• 3+ years of relevant experience in technology, electronic, or equipment repair, preferably some field experience
• Strong interest in the technology and electronics field
• Experience with CAT mining equipment; experience with CAT technology systems including MineStar, CAT Grade, or VisionLink preferred
• Working knowledge and understanding of mechanical, electrical and hydraulic systems
• Ability to write and communicate effectively, interact with supervisors, customers and team members
• Basic computer skills to document work orders and utilize online diagnostic systems
• Own mechanic tool set
• Ability to maintain a safe and clean work environment including service truck
• Willing and able to respond to after-hour emergency calls as directed by the supervisor
• Able to operate equipment safely
• Must have and maintain a clean driving record
• Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive
• DOT Med card or ability to obtain is required
• Class A CDL or willingness to obtain one within a defined period