Transportation Dispatch Supervisor

Ziegler CAT has an opening for a Transportation Dispatcher to coordinate equipment movement for Ag, Rental, and Product Support divisions, by utilizing internal resources and external third-party vendors in the most efficient and cost effective manner.

Responsibilities:

• Manage, support, and conduct performance reviews for assigned Drivers
• Communicate haul requests to drivers via TDM
• Support drivers, coordinators, and sales team with answering questions through phone or email in a timely manner
• Promptly communicate any delays, issues, or concerns with completing the requested haul
• Partner and collaborate with all stakeholders to ensure seamless transportation of equipment
• Maximize utilization of company assets using dispatching and tracking tools
• Make business decisions and answer questions based on understanding of vehicle capacities and capabilities
• Provide after-hours support for emergency haul requests
• Maintain relationships with outside vendors and identify new vendors as needed
• Negotiate prices with third party vendors to remain competitive 
• Utilize haul bidding tools available (currently 123Loadboard) to secure the best price for all hauls
• Award bids to carriers for hauls based on price, service level, quality, and availability
• Ensure loads assigned to internal resources are completed following Federal, State, and Local regulations
• Promote a safe work environment and devise action plans to correct unsafe conditions
• Monitor department KPI’s to ensure operational effectiveness
• Immediately follow up with customer complaints regarding hauling or other issues
• Maintain and share knowledge of company products to better serve our customer
• Promote and demonstrate the Ziegler Way
• Converse regularly with drivers and managers to ensure issues at branches and locations are addressed
• Communicate road restrictions to sales group (by state)
• Other duties as assigned by Transportation & Fleet Manager

Qualifications:

• HS degree required, 4-yr degree preferred
• Personal Attributes: Attention to Detail, Customer Focus, Efficiency, Problem Solving, Teamwork
• Strong familiarity with DOT (MN, IA, WI, MO) and FMCSA regulations 
• Strong PC knowledge, including Microsoft Office Suite (Outlook, Word, Excel)
• Past carrier selection and negotiation experience preferred
• Strong understanding of transportation processes required