Customer Service Engineer

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities:

Project Management-50%

• Manage repair projects with engineers, customers, owners, end users, sales staff and service technicians and provide status updates throughout the projects, and create all invoices and maintain other project documentation
• Perform site visits with customers, engineers, owners, and Ziegler staff to discuss repair project requirements and logistics as required
• Coordinates with field service on repair projects, requiring the management of outside resources to drive on time short term and long-term resolution.
• Compiles technical data required to ensure our customers make informed decisions on whether to purchase our engines or not
• Escalates goodwill claims to CAT on behalf of the OEM and end user.

 

Applied Technical Consultation-50%

• Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
• Partners and collaborates with OEM customers to resolve engine related issues.
• Participate in field audits and testing of installations in OEM equipment
• Leads field support for OEM customers to assist with root cause analysis.
• Provides technical training to support OEM technicians and personnel.
• Participates in technical customer calls and sales presentations

Qualifications:

• 2-year technical degree in diesel technology, electromechanical engineering, or a related field (or equivalent hands-on experience) required. Bachelor’s Degree in related field preferred
• Electrical Power, Electrician, Generator or Reciprocating Engine experience
• 4+ years of Engineering experience preferred
• Strong electrical engineering knowledge and mechanical aptitude
• Advanced troubleshooting experience – time and/or training
• CAT System knowledge preferred – SIS, CAT ET
• Acceptable driving record and valid driver’s license required           
• Strong customer service and communication skills
• Strong PC knowledge with MS Office experience
• Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

 

Travel:

• Up to 25% travel