Service Support Specialist

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.

Responsibilities:

• Creates quotes for both internal & external customers for repairs related to power generation equipment and related electrical systems and industrial equipment
• Prepare equipment repair quotes for the sales department, which includes entering parts, labor required, and miscellaneous items needed on quotes
• Mange repair projects with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects, and maintains all invoicing and other documentation
• Coordinates with field service on repair projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.
• Adheres to and helps enforce safety policies both on-and off-site.
• Perform site visits with customers, contractors, engineers, owners, and Ziegler staff to discuss repair project requirements and logistics as required
• Responds promptly to phone calls or email requests
• Works in a cooperative manner with team and leadership

Qualifications:

• High School degree required; 2-year technical college degree preferred
• Experience with diesel and gas powered engines required
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required
• Project Management experience preferred
• Excellent communication skills
• Experience in Microsoft Office Suites
• Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability

Travel:

• Up to 10% travel