Inside Sales Representative - Energy

Job Overview: 

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.? Some of the benefits of joining our team are: 

• Competitive Pay. 

• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more. 

• Exposure to world-class CAT training and development. 

• A friendly and supportive work environment. 

• Continuous exposure to learning and new technologies 

• Opportunities for advancement 

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Responsible for answering questions about the company, products, services and other topics. 
• Nurture existing customer contacts and offer solutions to customers/prospect inquiries. 
• Respond to sales inquiries, collaborate with outside sales representatives and sales operations. 
• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication. 
• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, answer questions and follow up on job bid results. 
• Determine the right course of action for customer requests/issues with a broad understanding of Blanchard product offerings. 
• Search plan rooms sq. ft, Dodge etc. for new projects with generator ATS and switchgear. 
• Work with outside vendors to provide complete customer solutions. 
• Serve as a focal point for creating, collecting, organizing, and updating the CRM in order to support business development.  
• Optimize our lead acquisition processes through appropriate channels to increase opportunities in the sales pipeline and, when appropriate, ensure customers are connected to the appropriate sales representative.  
• Supports strategic outbound campaigns by helping targeted customers understand value of solution offerings.   
• Other duties as assigned.  

• High School Diploma or equivalent required. Bachelor Degree is business related field preferred.
• 2+ years related customer service experience preferred. 
• Results oriented and focused on continuous process improvement.  
• Ability to adapt to changing priorities; meets deadlines and works well under pressure.  
• Must possess a customer centric mindset along with the ability to build strong relationships.  
• Excellent interpersonal, written and oral communication skills. 
• Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections. 
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.  Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. 
• Ability to learn and navigate new software quickly. Will be trained on CRM software, Rental process system, online parts ordering, etc. 
• Personal commitment to continuous improvement and service excellence.   
• Ability to work independently with limited supervision. 

Working Conditions: 

• Primarily office-based with occasional travel to customer sites, branch locations, or training events.
• May require presence at job sites or facilities with varying environmental conditions.
• PPE must be worn as required to ensure safety and prevent exposure to hazards.
• Regular use of computers, phones, and related technology to perform daily responsibilities.