Aftermarket Operations Director

As the Aftermarket Operations Director, you will provide strategic leadership for Butler Machinery's Service Operations, Warranty, and Technical Services functions. This role is responsible for driving operational excellence, supporting continuous improvement initiatives, strengthening manufacturer partnerships, and enhancing the overall performance of our Parts and Service organizations. The Aftermarket Operations Director plays a key role in delivering exceptional customer experiences while supporting the long-term growth and success of the business.
 
 As a family-owned company, Butler Machinery is committed to investing in our people and providing industry-leading benefits. In addition to competitive compensation, this position offers:

• A generous pension plan with 10% guaranteed company contributions plus up to 5% discretionary contributions annually once eligibility requirements are met—without requiring employee contributions.
• Eligibility for the Bonus Incentive Plan.

Responsibilities:

Supervisory Duties:

• Organizes, communicates and delegates responsibilities and priorities to subordinates.
• Encourages and monitors career development providing technical training, coaching and expertise as needed.
• Ensures compliance of employees’ performance standards through coaching, counseling and conducting performance reviews as needed, but no less than annually.
• Provides regular and timely feedback that recognizes employee performance, motivates employees and promotes self-development.

Required Qualifications:

• Bachelor's degree in a business-related field preferred, or equivalent combination of experience, training/or education.
• 3 + years of service, parts, sales or rental management experience or equivalent industry experience
• Experience leading, developing, and mentoring high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities and initiatives.
• Proficiency with Microsoft Office and business reporting systems.

 Preferred Qualifications:

• Experience within the construction, agriculture, heavy equipment, or dealership industries.
• Experience working with manufacturer programs, warranty administration, and product support operations.
• Experience utilizing operational, financial, and customer satisfaction metrics to drive business performance.

Skills for Success:

• Ability to lead, coach, and develop others.
• Strong business partnering mindset and collaborative approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to analyze data, identify trends, and translate insights into actionable business strategies.
• Comfortable navigating ambiguity, resolving complex challenges, and driving change in a fast-paced environment.
• Continuous improvement mindset with a focus on efficiency, process optimization, and long-term business growth.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to grow a career with our team, here are some things we offer in our full benefits package: 

 EOE / Vet / Disability 

#LI-Onsite