Field Service Technician
Responsibilities:
Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, compact equipment, aerial equipment and paving equipment
Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, diesel, and electrical systems
Work safely at all times, following company policies, procedures and standards
Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Willing to respond to after hour emergency calls as directed by supervisor
Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory
Qualifications:
2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience
3+ years of relevant diesel equipment repair experience, preferably some field experience
Working knowledge of repairing a variety of agricultural equipment; ag technology experience is a definite plus
Ability to write and communicate effectively, interact with supervisors, customers, and team members
Basic computer skills to document work orders and utilize online diagnostic systems
Own mechanic tool set
Ability to maintain a safe and clean work environment including service truck
Willing and able to respond to after-hour emergency calls as directed by the supervisor
Able to operate equipment safely
Must have and maintain a clean driving record
Pass a DOT pre-employment drug screen & physical due to this role being deemed safety sensitive position
DOT Med card or ability to obtain is required
Class A CDL or willingness to obtain one within a defined period