Inside Rental Representative – Power & Energy

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

This role offers an exciting opportunity to build meaningful relationships with customers while helping them find the right equipment rental solutions for their business needs. You will play a key part in creating quotes, recommending products, and delivering exceptional customer service, with a strong focus on customer retention and proactive outreach through cold calling. Success in this role comes from strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment. If you are driven, customer focused, and eager to grow your expertise within Finning, this is an excellent opportunity to advance your career.

What’s in It for You:

- Competitive salary to start plus a short-term incentive plan
- Comprehensive benefits starting on day one
- Pension & Share Purchase Plans
- Paid vacation that increases with years of service

Job Description:

Major Job Functions:

• Proactively develop and build quality relationships with customers and internal employees.
• Build and submit quotes to customers based on the industry we serve
• Develop and recommend technical rental product solutions for customers as they relate to power generation, electrical distribution, and compressed air
• Plan for rental project execution
• Support customer retention through consistent follow up, service excellence, and proactive relationship management
• Conduct cold calling to generate new business opportunities and expand market presence
• Collaborate closely with the Credit team to support credit reviews and ensure accurate account information
• Coordinate equipment availability, delivery scheduling, and logistics with internal teams to ensure seamless project execution
• Maintain accurate and detailed records in systems such as customer notes and quote data
• Respond to customer inquiries in a timely manner and assist with troubleshooting basic equipment needs
• Participate in team meetings and share market insights, customer feedback, and rental trends
• Ensure all work aligns with safety and operational standards

Accountability:

• Work closely with sales force and perform coverage for traveling salespeople
• Assist in the timely preparation of sales quotations and project execution with accuracy
• Develop and maintain long term strategic relationships with customers by providing consistent, accurate and timely equipment solutions
• Dedication to relevant continuous learning and development; and to continuous process improvement
• Develop and maintain effective working relationships within the team and with other teams

Experience and Education:

• Strong background in customer service
• Electrical or Mechanical Engineering Technologist education would be an asset
• Rental or sales experience considered an asset
• Experience with Power & Energy Caterpillar equipment
• Proficient in Microsoft Office applications
• Skilled in general computer use, including email and internet
• Knowledge of Finning systems, processes, and safety policies
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational skills and the ability to work collaboratively as part of a team
• Strong customer focus with a drive to deliver the highest level of service
• Problem solving abilities, including identifying issues and implementing effective solutions
• High attention to detail, working in a thorough, consistent, and conscientious manner
• Ability to adapt to changing requirements and provide support as needed
• Willingness to go the extra mile to get the job done
• Ability to learn, adapt, and perform effectively in a dynamic environment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.