Parts Counter Sales Representative - HOLT Truck Centers

Job Summary:

Holt Truck Centers in Tulsa, OK is seeking an On-Highway Truck Parts Counter Sales Representative at our Tulsa, Oklahoma location. The hours of the position are Monday - Friday, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.

Essential Functions:

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
• Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensure that product information systems are kept current and new product information is updated.
• Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.

Knowledge, Skills, and Abilities:

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers. Experience with a computerized parts management system is highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks promptly.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Education and Experience:

• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have GED or High School diploma.
• Must have a valid driver's license.
• Must be able to obtain forklift certification.

 Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others and must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment.
• Frequently works at a fast pace with unscheduled interruptions.

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