Búsqueda de empleoBranch Supervisor
Join a legendary team and lead the way in shaping service excellence at our Dandenong branch.
We’re on the lookout for an experienced and commercially focused leader to step into the key role of Branch Supervisor – someone ready to take ownership of branch performance, inspire a diverse team, and deliver exceptional outcomes for our customers.
Reporting to the Clayton Branch Manager, you’ll be responsible for overseeing day-to-day branch operations – from managing service teams, to driving safety, profitability, and customer satisfaction. Your leadership will not only keep operations running smoothly, but also foster collaboration, continuous improvement, and a strong safety-first culture.
This is more than a job – it’s a leadership opportunity with influence, a close-knit team, and the backing of the Caterpillar legacy. Ready to take the next step?
ABOUT THE ROLE
Daily Responsibilities Include
• Leading day-to-day branch operations across Service, Coordinators and Administration teams
• Driving a strong safety culture, reporting hazards and near misses, and maintaining a safe workplace
• Monitoring key branch KPIs, including WIP discipline, labour efficiency and utilisation, warranty WIP, and profitability
• Managing operational costs, workshop supplies and resources in line with budget
• Working closely with Service Coordinators and Team Leaders to ensure smooth job scheduling and customer satisfaction
• Overseeing training, coaching and development for Technicians, Apprentices and Coordinators
• Ensuring technical accuracy, quality repairs and customer-first service delivery
• Building and maintaining strong customer and stakeholder relationships
ABOUT YOU
You are a proven leader with strong business acumen and technical know-how, who thrives in a fast-paced and customer-focused environment.
To be considered for this role, you will have:
• Trade qualification as a Diesel Technician or Machinist/Fitter & Turner
• Service or Branch Management experience within the earthmoving or heavy equipment industry
• Strong financial and commercial awareness, with experience managing budgets and performance metrics
• Excellent communication skills – written, verbal and interpersonal
• Demonstrated ability to coach, mentor and lead high-performing teams
• A genuine commitment to safety and continuous improvement
• Proficiency with computer systems (DBS, SAP, Outlook, CRM or similar)
Why you should join our team
At William Adams, you’ll feel like you truly belong. We’re a tight-knit crew that takes pride in our work, backs each other in, and stays connected through open, approachable leadership. We’re driven by a shared commitment to delivering great outcomes for our customers and making a real impact every day.
You’ll also enjoy ongoing career and development opportunities, a competitive salary package, and a range of benefits — from novated leasing and purchased leave to discounts at over 470 retailers through The Hub.
Applications close Sunday 11th January
Please note, all applications will be reviewed after the 7th of January due to the Christmas/New Year break.
We’re on the lookout for an experienced and commercially focused leader to step into the key role of Branch Supervisor – someone ready to take ownership of branch performance, inspire a diverse team, and deliver exceptional outcomes for our customers.
Reporting to the Clayton Branch Manager, you’ll be responsible for overseeing day-to-day branch operations – from managing service teams, to driving safety, profitability, and customer satisfaction. Your leadership will not only keep operations running smoothly, but also foster collaboration, continuous improvement, and a strong safety-first culture.
This is more than a job – it’s a leadership opportunity with influence, a close-knit team, and the backing of the Caterpillar legacy. Ready to take the next step?
ABOUT THE ROLE
Daily Responsibilities Include
• Leading day-to-day branch operations across Service, Coordinators and Administration teams
• Driving a strong safety culture, reporting hazards and near misses, and maintaining a safe workplace
• Monitoring key branch KPIs, including WIP discipline, labour efficiency and utilisation, warranty WIP, and profitability
• Managing operational costs, workshop supplies and resources in line with budget
• Working closely with Service Coordinators and Team Leaders to ensure smooth job scheduling and customer satisfaction
• Overseeing training, coaching and development for Technicians, Apprentices and Coordinators
• Ensuring technical accuracy, quality repairs and customer-first service delivery
• Building and maintaining strong customer and stakeholder relationships
ABOUT YOU
You are a proven leader with strong business acumen and technical know-how, who thrives in a fast-paced and customer-focused environment.
To be considered for this role, you will have:
• Trade qualification as a Diesel Technician or Machinist/Fitter & Turner
• Service or Branch Management experience within the earthmoving or heavy equipment industry
• Strong financial and commercial awareness, with experience managing budgets and performance metrics
• Excellent communication skills – written, verbal and interpersonal
• Demonstrated ability to coach, mentor and lead high-performing teams
• A genuine commitment to safety and continuous improvement
• Proficiency with computer systems (DBS, SAP, Outlook, CRM or similar)
Why you should join our team
At William Adams, you’ll feel like you truly belong. We’re a tight-knit crew that takes pride in our work, backs each other in, and stays connected through open, approachable leadership. We’re driven by a shared commitment to delivering great outcomes for our customers and making a real impact every day.
You’ll also enjoy ongoing career and development opportunities, a competitive salary package, and a range of benefits — from novated leasing and purchased leave to discounts at over 470 retailers through The Hub.
Applications close Sunday 11th January
Please note, all applications will be reviewed after the 7th of January due to the Christmas/New Year break.