Búsqueda de empleoService Coordinator
Join a legendary team and keep the wheels turning at the heart of our Dandenong branch.
We’re on the lookout for a motivated and customer-focused professional to step into the fast-paced role of Service Coordinator – someone ready to play a vital part in the smooth delivery of service operations.
Reporting to the Branch Supervisor, you’ll be the key link between our customers, technicians, and wider service team – juggling bookings, fielding technical queries, coordinating work orders, and ensuring every job runs on time and to the highest standard. A mechanical trade background will be a big advantage, helping you to quickly understand customer needs and support our techs with confidence.
At William Adams, your career is more than a job – it’s a pathway. You’ll be part of a supportive team culture that values initiative, thrives on collaboration, and provides clear opportunities for development into leadership roles across our Service and Branch networks.
With nearly 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.
Ready to take the next step and drive your future forward?
ABOUT THE ROLE
What a day typical day will look like:
• Booking and scheduling work in progress
• Providing clear, accurate and timely information for service repairs
• Quotations following inspection work.
• Managing invoices to ensure pricing and product/machine component details are clear
• Effectively liaising with other departments to deliver effective solutions
ABOUT YOU
You'll bring a passion for delivering outstanding customer service and strong organisational skills to the role. While not essential, a background in the mechanical trade would be a valuable bonus.
To be successful in this role you will require the following skills and attributes:
• Ability to develop and maintain long term internal and external relationships
• Excellent organisational skills and the ability to handle several tasks simultaneously
• Operational experience within the heavy mechanical industry desirable
• A strong commitment to safety, health & environment procedures
Why you should join our team
At William Adams, you’ll feel like you truly belong. We’re a tight-knit crew that takes pride in our work, backs each other in, and stays connected through open, approachable leadership. We’re driven by a shared commitment to delivering great outcomes for our customers and making a real impact every day.
You’ll also enjoy ongoing career and development opportunities, a competitive salary package, and a range of benefits — from novated leasing and purchased leave to discounts at over 470 retailers through The Hub.
Please note, all applications will be reviewed after the 5th of January due to the Christmas/New Year break.
We’re on the lookout for a motivated and customer-focused professional to step into the fast-paced role of Service Coordinator – someone ready to play a vital part in the smooth delivery of service operations.
Reporting to the Branch Supervisor, you’ll be the key link between our customers, technicians, and wider service team – juggling bookings, fielding technical queries, coordinating work orders, and ensuring every job runs on time and to the highest standard. A mechanical trade background will be a big advantage, helping you to quickly understand customer needs and support our techs with confidence.
At William Adams, your career is more than a job – it’s a pathway. You’ll be part of a supportive team culture that values initiative, thrives on collaboration, and provides clear opportunities for development into leadership roles across our Service and Branch networks.
With nearly 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.
Ready to take the next step and drive your future forward?
ABOUT THE ROLE
What a day typical day will look like:
• Booking and scheduling work in progress
• Providing clear, accurate and timely information for service repairs
• Quotations following inspection work.
• Managing invoices to ensure pricing and product/machine component details are clear
• Effectively liaising with other departments to deliver effective solutions
ABOUT YOU
You'll bring a passion for delivering outstanding customer service and strong organisational skills to the role. While not essential, a background in the mechanical trade would be a valuable bonus.
To be successful in this role you will require the following skills and attributes:
• Ability to develop and maintain long term internal and external relationships
• Excellent organisational skills and the ability to handle several tasks simultaneously
• Operational experience within the heavy mechanical industry desirable
• A strong commitment to safety, health & environment procedures
Why you should join our team
At William Adams, you’ll feel like you truly belong. We’re a tight-knit crew that takes pride in our work, backs each other in, and stays connected through open, approachable leadership. We’re driven by a shared commitment to delivering great outcomes for our customers and making a real impact every day.
You’ll also enjoy ongoing career and development opportunities, a competitive salary package, and a range of benefits — from novated leasing and purchased leave to discounts at over 470 retailers through The Hub.
Please note, all applications will be reviewed after the 5th of January due to the Christmas/New Year break.