Inside Parts Sales Person

Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.

Responsibilities:

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Fill and prepare orders for shipment and to inventory 
• Receive parts and backorder parts 
• Fill orders with materials from stock locations 
• Help manage bin and parts locations to verify inventory records 
• Address any discrepancies in parts inventory 
• Determine the proper mode of transportation for parts shipment 
• Assess equipment, tools, and environment to ensure workplace and warehouse are free of hazards and are in compliance 
• Load and unload cargo, using forklifts 
• Build hydraulic hoses and maintain hose bench 
• Works in a cooperative manner with team and superiors
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications:

• High School Diploma or GED required; 2-year degree preferred
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
• Up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience
• Basic customer service skills
• Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability