Service Quoter

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Service Quoter (Customer Value Agreement Specialist), you will be responsible for the development of Customer Value Agreements. You will assist the Customer Value Agreement Manager in developing and quoting Maintenance and Repair contracts and specialized Customer Value Agreements to include customized Preventative Maintenance, Ground Engaging Tools, and Undercarriage Agreements. These agreements are developed using Service Option Collaborator and Calculator Online as well as some proprietary excel sheets. You will assist other Service Managers with repair standards and quoting.

Primary Responsibilities:

• Develop Maintenance and Repair Contracts using Cat Calculator, Cat Service Options Collaborator, and specialized excel templates.
• Develop and maintain machine specific repair option data using Service Options Collaborator
• Develop and distribute Maintenance and Repair Contract budgets to responsible Condition Monitoring Analyst.
• Validate repair option standards throughout the dealership by querying our repair history and standard jobs.
• Interface with Service Management for product and service feedback that impacts repair option development.
• Maintain high volume/low complexity/minimal risk price material (e.g., Preventative Maintenance) for sales representatives.
• Train persons to use Service Options Collaborator and Cat Calculator
• Assist Service Manager with developing and customizing Customer Value Agreement pricing.
• Develop and produce Repair Option and Standard Jobs reports, as required.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Who We Are Looking For:

To be successful in this position you should have prior Caterpillar technical experience and be proficient with Microsoft Excel.  This position also requires someone who is detail-oriented and enjoys working in a team environment.

Education/Experience:

• High school diploma or equivalent.

Required Qualifications/Skills:

• Caterpillar technical experience a plus but not required.
• Proficient use of Microsoft Excel required.
• Knowledge of Microsoft Power BI a plus.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities