Experienced Field Service Technician-Power Generation ($3000 SIGN-ON BONUS)

**$3000 SIGN-ON BONUS**

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Experienced Power Systems Field Service Technician works with no direct supervision in diagnosing, troubleshooting, and repairing generators at the customer’s site. The Field Service Journey Technician will perform at 100% of time allotted.

Pay Rate: $34.50 - $50.60 per hour.
Pay is dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Prepares and submits accurate and complete service reports daily
• Prepares and completes all related PM inspection forms and generator packages-startup documents
• Effectively communicates with customers, manager and office personnel verbally and in writing
• Correctly informs service clerk, service coordinator or management of changes in scope of work and charges work to appropriate work order segments. Advises coordinator when leaving job site if other work is required
• Uses SIS (Service Information System) and requests correct parts. Properly uses Caterpillar resources, laptop, com adapters, and all tooling associated with job duties
• Keeps and maintains all information while on a job and utilizes current field office processes to retain and track information
• Performs work in a safe and professional manner. Keeps truck, all tooling, customer site and work area clean when departing work area
• Actively participates in the Wagner safety culture to include completing job safety assessments, near miss reporting and all safety training
• Communicates effectively with Service Writer, Field Coordinators and Field Service Managers to ensure problems, nature of repair, and status of repairs are understood and followed
• Promotes corrective repairs and services to customers. All warranty concerns are discussed with Field Manager before being discussed with customer and is determined by Caterpillar warranty is applicable
• Analyzes customer repair and maintenance requirements on engine and generator or ATS
• Performs work accurately within close proximity of estimated amount, Customer Service Agreement (CSA), or others with no rework
• Stays current with developments in tooling, technologies and systems
• Working knowledge of generator control panels, automatic transfer switches, synchronize and parallel operation, REDCO gauge-EMCP4, ASCO-MX150, ISO
• Generator and voltage regulators, brushless SR4-LC, tray-CDVR
• In-depth knowledge of Cat gas engines, legacy stoichiometric through National Service Performance Standard (NSPS) to include air/fuel ratio control to meet local regulatory requirements, G3300-G3600
• Stays current in technical training
• Highly proficient using SIS, TMI, Power Net, GERP
• Provides direction, training, mentoring and guidance to other technicians as needed

Required Education and Experience:

• High School Diploma or GED
• 1-3 years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years sales experience
• 5+ years technical or mechanical experience
• 3-5 years High voltage/ Low voltage experience
• 5+ years servicing heavy equipment

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes carrying, lifting and/or moving objects up to 100 pounds or more
• Caterpillar Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS/ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment 

Work Environment:

• Noise: Loud
• Environment: Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. 

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer