Recherche d’emploiService Coordinator
With nearly 100 years as a Caterpillar Dealer, William Adams has built a legacy of backing our customers with the best equipment and the best support. From construction and mining to marine and industry, we’ve stood alongside our customers every step of the way – powered by world-class products and, most importantly, great people.
Now, we’re looking for a confident, customer-focused Service Coordinator to join our busy Wodonga branch – someone who thrives in the action, enjoys problem-solving, and knows how to keep both customers and technicians moving forward.
This isn’t just a desk job. Reporting to the Branch Manager, you’ll be at the centre of our service operations – coordinating workflows, supporting our technicians, and ensuring our customers receive clear, timely communication from booking to completion. You’ll juggle priorities, manage expectations, and help keep the workshop running efficiently and safely.
We’re seeking someone who brings energy, resilience, and a strong service mindset. A mechanical trade background will set you up for success, as you’ll be fielding technical enquiries from customers and providing informed support to our service technicians. Experience in service coordination, scheduling, or workshop administration will be highly regarded – but just as important is your initiative, organisation, and drive to deliver excellence.
At William Adams, this is more than a coordination role – it’s a genuine career opportunity. You’ll be part of a respected branch team, backed by a strong brand, clear values, and a business that believes in developing its people for the long term.
ABOUT THE ROLE
What a day typical day will look like:
• Coordinating and scheduling workshop and field service work
• Managing work in progress and adapting plans as priorities change
• Providing clear, accurate updates on new machine build ups
• Preparing quotations following inspections and service work
• Reviewing and managing invoices to ensure clarity and accuracy
• Liaising closely with parts, sales, and service teams to deliver effective customer solutions
ABOUT YOU
You’re someone who combines strong mechanical knowledge with a genuine commitment to customer service. Your background allows you to confidently handle technical discussions, support technicians, and provide practical, informed solutions.
Just as importantly, you’re organised, resilient, and calm under pressure. You enjoy variety, can juggle multiple tasks, and take pride in keeping operations running smoothly.
To be successful in this role you will require the following skills and attributes:
• A mechanical trade background or strong operational experience in the heavy mechanical industry
• Excellent organisational skills with the ability to manage competing priorities
• Strong communication skills and the ability to build long term internal and external relationships
• A proactive mindset with a focus on continuous improvement
• A genuine commitment to safety, health, and environmental standards
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more!
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.
Now, we’re looking for a confident, customer-focused Service Coordinator to join our busy Wodonga branch – someone who thrives in the action, enjoys problem-solving, and knows how to keep both customers and technicians moving forward.
This isn’t just a desk job. Reporting to the Branch Manager, you’ll be at the centre of our service operations – coordinating workflows, supporting our technicians, and ensuring our customers receive clear, timely communication from booking to completion. You’ll juggle priorities, manage expectations, and help keep the workshop running efficiently and safely.
We’re seeking someone who brings energy, resilience, and a strong service mindset. A mechanical trade background will set you up for success, as you’ll be fielding technical enquiries from customers and providing informed support to our service technicians. Experience in service coordination, scheduling, or workshop administration will be highly regarded – but just as important is your initiative, organisation, and drive to deliver excellence.
At William Adams, this is more than a coordination role – it’s a genuine career opportunity. You’ll be part of a respected branch team, backed by a strong brand, clear values, and a business that believes in developing its people for the long term.
ABOUT THE ROLE
What a day typical day will look like:
• Coordinating and scheduling workshop and field service work
• Managing work in progress and adapting plans as priorities change
• Providing clear, accurate updates on new machine build ups
• Preparing quotations following inspections and service work
• Reviewing and managing invoices to ensure clarity and accuracy
• Liaising closely with parts, sales, and service teams to deliver effective customer solutions
ABOUT YOU
You’re someone who combines strong mechanical knowledge with a genuine commitment to customer service. Your background allows you to confidently handle technical discussions, support technicians, and provide practical, informed solutions.
Just as importantly, you’re organised, resilient, and calm under pressure. You enjoy variety, can juggle multiple tasks, and take pride in keeping operations running smoothly.
To be successful in this role you will require the following skills and attributes:
• A mechanical trade background or strong operational experience in the heavy mechanical industry
• Excellent organisational skills with the ability to manage competing priorities
• Strong communication skills and the ability to build long term internal and external relationships
• A proactive mindset with a focus on continuous improvement
• A genuine commitment to safety, health, and environmental standards
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more!
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.