Technical Communicator - Parts

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Technical Communicator is responsible for resolving any and all parts-related concerns raised by Parts & Service personnel companywide in a manner that reflects the company’s vision of working as “One Professional Team.”  They will assist both internal and external customers with various technical aspects of parts. 

Pay Rate:  $56,093.62 - $77,131.97 Annually 
Pay rate is based upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Ensures data is entered accurately into computer systems
• Maintains documentation of all processes and procedures for the position
• Maintains a document of all issues and resolution
• Ensures Caterpillar protocol is followed
• Ensures all work is performed in a safe manor and company policy followed
• Maintains a clean and organized work space
• Back order research on items that are on CAT back order
• Maintains a proper accounting of parts catalogs such as: One Safe Source, GET & undercarriage guides, hardware catalogs, etc.
• Provides backup support for various parts administration functions (suggested stock orders, Parts WIP, customer support, etc.)
• Assists Parts Administration Manager by performing fact-finding research and analysis related to parts systems and operations
• When Caterpillar sends out part information to check date codes for possible removal from Wagner locations, coordinates the efforts to ensure incorrect inventory is removed and claimed to parts warranty
• Interacts with all internal & external Wagner customers, Caterpillar, and other vendor personnel as required in a professional manner
• Works with Caterpillar personnel to get incorrect information updated in SIS, NPR, IRM’s, Inventory Master file, book publications, hose information, etc.
• Communicates with factory personnel in Parts Inventory Control, Parts Technical, Engineering, the specific product groups & Parts Logistics as well as Wagner Service Technical personnel

• While interacting with customers, must enhance business relationships

• Reports findings to Caterpillar as soon as identified regarding: Parts dimensions not accurate, holes drilled incorrectly, outer or inter diameters not correct, part too short or long, basically any variation which renders the part unusable
• Verification of parts dimensions to ensure the correct part was received. This may require having prints pulled of the part, measuring or having others at other location or Caterpillar measure current stock
• Identifies other options when parts are not readily available, this may include identifying higher part groups containing the part, working with Caterpillar to determine a possible standard part that may be purchased from another vendor in dire need situations (examples would be bolts, seals, electrical parts, etc.)
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some College or Trade School
• 3-5 years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years technical or mechanical (machine service/maintenance)

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Strong technical and customer service skills
• Ability to go beyond normal channels, if necessary, to resolve issues to meet customer demand requirements
• Basic knowledge of CRM/Sales Link
• Intermediate knowledge of Microsoft Word and Excel
• Intermediate knowledge of DBS and ET/SIS/SIS Web/STW

Work Environment:

• Noise: Quiet
• Indoors and outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.