Power Generation Support Specialist

We are seeking an experienced Generator Technician who has a passion for engines, generators, switchgear, and industrial electrical systems — and is ready to step into a role that relies more on technical expertise than physical labor. As an Power Generation Support Specialist, you will use your Generator Technician troubleshooting knowledge to guide technicians, resolve escalated issues, support OEM communications and keep our customers’ equipment running with minimal downtime. This primarily desk-based role is ideal for someone who has spent years in the field as a Generator Technician mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work.

Responsibilities:

• Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work-flow in the ticketing database.

• Resolves basic technical support requests from internal and external customers regarding Ziegler equipment.

• Researches, evaluates, and solves more complicated issues through training from senior staff, and utilization of various OEM resources.

• Works collaboratively on a team.

• Develops product knowledge and resources on current and emerging products.

• Assists Parts personnel (i.e.. helps locate hard-to-find parts when Parts Supervisors are unable to help).

• Resolves daily customer support issues.

• Works in a cooperative manner with team and superiors.

Qualifications:

• High School Diploma or GED required

• 2-year technical or 4-year bachelors degree preferred

• 2+ years of technical, operational, or service expertise with industrial engines or electrical power generation systems (EPG)

• Good computer skills with knowledge of MS PowerPoint, MS Excel and Word

• Excellent communication skills - both verbal, phone and written

• Customer service skills

• Experience with CAT engines a plus

• Personal attributes: Attention to Detail, Customer Focus, Learning Orientation, Planning and Organization, Problem Solving, Teamwork

Travel:

• Able to travel up to 10% of time

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