Warranty Claims Specialist 1

Job Summary:

The Warranty Claims Specialist I is responsible for reviewing warranty, policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, to assure maximum financial recovery is received to offset warranty spend. Entry-level position – Generally processes 1200 claims, averaging 100 a month dependent on workorder load and/or complexity including an 80% recovery minimum. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.

Essential Functions:

• Verifies product warranty coverage information.


• Processes warranty claims, remittance, and variances as they pertain to OEM-specific requirements for type of product.


• Organizes, notates, and submits warranty claims to maximize warranty recovery.


• Reviews, corrects, and submits pending, returned and/or, rejected claims properly.


• Provide support to Service Managers/Supervisors with Warranty related issues and questions.


• Administers the Product Improvement (PIP), Product Support (PSP), and Field Campaign Claims.


• Coordinates PIP completion in support of Technical Services department technicians.


• Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery.


• Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information.


• Maintains departmental and individual goals/metrics established by management.


• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.


• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.


• Performs other duties assigned.

Knowledge, Skills, and Abilities:

• General knowledge of principles, practices, and methods of warranty administration as it applies to individual equipment and part manufacturers.


• Working technical knowledge with OEM products.


• Working knowledge of DBS, Claimsi, and Simsi.


• Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application.


• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.


• Proficient with MS Office products, e.g., Word, Excel, Outlook, etc.


• Demonstrated skills in a metrics-driven, collaborative team-oriented work environment.


• Understands the implications of new information in both current and future state and its application to problem-solving and decision-making.


• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


• Interpersonal and communication skills, both written and verbal


• Customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments.

Education and Experience:

• A minimum of one year of work-related skill, knowledge, or experience is preferred.


• High school diploma or equivalent required.

Travel:

• Limited travel may be required.

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