Manager Parts Sales Center
REQUIREMENTS:
- Bachelor’s Degree or equivalent experience
- Minimum of three years’ experience in a managerial position within the heavy equipment industry or as a call center manager (in any industry)
- Ability to motivate, lead, coach and train employees
- Willingness to learn, be trained, and coach
- Excellent interpersonal skills, and written and verbal communication skills
- Good understanding of budgeting
- Good working knowledge of computers, spreadsheets, word processing programs (Outlook, Excel and Word)
- Ability to work independently or in a team environment with rapidly changing priorities and demands
ESSENTIAL FUNCTIONS:
- Lead team members to promote efficiency with the parts sales center to increase parts sales
- Work with Human Resources to recruit, interview and hire talented individuals for the Parts Sales Center
- Develop and maintain a voicemail follow-up system to ensure all messages are addressed in a timely manner
- Develop standard operating procedures for the Parts Sales Center processes and for other items such as after-hours calls for other departments
- Develop a training program for Parts Sales Center to include training on parts, products, services offered by the Company, as well as include Customer Experience training
- Oversee the e-commerce parts sales of the Company and work to grow and develop
- Work with other divisions and departments within the company for special marketing programs
- Maintain up-to-date knowledge of industry developments
- Conduct annual reviews and develop an ongoing performance management program
- Handle complex customer complaints or inquiries
- Monitor financial objectives and prepare an annual budget for sales and expenses
- Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
- Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
- Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
- Follow all work, safety rules, and procedures
- Perform other duties as necessary and assigned