Hydrographic Support Specialist

Company Overview:



Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com



Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.



Job Summary:

The Technology Support Specialist is responsible for customer support related to Fabick's marine technology and Teledyne Construction products, assisting the sales team with pricing and configurations, and acting as a liaison between the sales department, shop/field service, and external customers. This position will provide technical support, troubleshooting, and training on Teledyne products and Trimble systems via phone, in-person, or remote access.

Responsibilities:


* Perform installations, measure-up, calibrations, and setup of marine technology products in the office or in the field. Ensure consistency with installation procedures company wide.
* Order and prepare technology equipment for installation. Assist or lead field installations, calibrations, and service calls as needed. Interact directly with the customers, service supervisors, and sales team to ensure timelines are established and met.
* Comply with routine reporting requirements. Establish, implement, and maintain necessary reports, records, controls and procedures to assure compliance with company, Teledyne, and Trimble requirements. Document hardware/software problems, equipment preparation, installation, troubleshooting, and onsite usage. Provide feedback and improvements based on customer usage and needs.
* Prepare training material and instructional guides regarding installation and use of technology systems for internal, external, and OEM use. Perform on-site customer training as needed.
* Responsible for maintaining good customer relations and continuing to build the company image. Resolve customer complaints as soon as possible. Treat customers fairly, friendly, and courteously. Assures customer contacts are made on a timely basis and in a business-like manner.
* Help manage sales and parts inventory, repair requests, loaner fleet, and rental kits.
* Perform other miscellaneous duties as required.





Qualifications:


* High School Diploma or equivalent is required.


* Associates or Bachelor's degree in related field or equivalent experience preferred
* Mechanical, troubleshooting & repair, critical thinking, general people, and customer service skills are required.
* Computer networking skills desired
* Knowledge of surveying, Trimble machine control, heavy civil construction, sonar, Teledyne, Trimble Marine, and Rajant desired.


* Proficiency in Trimble Siteworks, Trimble Earthworks, Trimble Roadworks, Trimble Groundworks, Trimble GCS900, and Trimble SCS900, Trimble Marine Construction, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is desired.
* MSHA and Boater Safety certification preferred.
* Comfortable with resolving customer issues and complaints required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled