Warranty Analyst

Knowledge and Skill Requirements

• Strong understanding of warranty processes and guidelines.
• Ability to analyze reports and identify machines approaching hardship status.
• Proficiency in reviewing work orders for compliance with warranty timeframes.
• Excellent organizational and documentation skills.

Preferred Qualification(s)

• Technical knowledge of Caterpillar and non-Caterpillar machinery.
• Familiarity with warranty management systems and reporting tools.

Education Requirements

• High school diploma or equivalent required.
• Associate degree or technical certification in business, administration, or related field preferred.

Essential Job Functions

• Prepare and submit warranty claims, reports, and discounts accurately.
• Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
• Review and monitor claim statuses, notifying supervisors of grievances or recovery issues.
• Run regular reports to identify machines in hardship status and advise supervisors.
• Inspect work orders to ensure compliance with warranty guidelines and coverage periods.

Leadership Responsibilities

• No direct supervisory responsibilities.
• Expected to work independently and demonstrate ownership of tasks.

Preferred Experience and Skills

• Previous experience in warranty administration or service operations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and related software.
• Excellent written and verbal communication skills.

Physical and Mental Requirements

• Ability to sit for extended periods while working on a computer.
• Strong attention to detail and mental focus for reviewing claims and reports.
• Occasional lifting of files or documents (up to 20 lbs).

Work Environment

• Office setting with frequent interaction with service and parts departments.
• Standard business hours with occasional overtime during peak periods.

Stowers Machinery is fortunate to have served East Tennessee since 1960.  East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial.  And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.