Technician - Preventive Maintenance Field

Position Summary

Technician performs scheduled preventative maintenance services on new and used heavy equipment in the field. Additional responsibilities include ordering needed parts, writing service reports, return of parts, assigning time to jobs and adhering to all safety regulations.

Responsibilities

• Performs routine scheduled services for MacAllister customers in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Keeps customers updated on work and provides a copy of the service report upon completion of job. Also advises customers of any issues detailed in the service report whenever possible as well as notifying the Service Writer.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3-5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. Demonstrates a basic understanding of warranty administration. 
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Class B CDL with air brake endorsement, preferred, not required. 
• Can project professionalism with both internal and external customers, including personal appearance along with friendly and courteous treatment of peers, subordinates, and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• Can operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.
• The ability to work overtime and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.