SERVICE MANAGER

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service Manager in Elkridge, Maryland.  The Service Manager position is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications.  The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage. Must administer all company safety policies and training according to established procedures along with ensuring conformance to company policies and best practice. Engage in the typical responsibilities of a manager, including planning, evaluating, organizing, reporting and integrating.  Responsible for overseeing staff, conducting performance evaluations, training and development of staff, etc.  Seeking candidates with previous experience leading and managing team in a service industry. Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications preferred. College/technical degree, or comparable industry experience, preferred.  

Requirements for the Service Manager position include:

• Dedicated self-starter with proven leadership and team management experience.

• Strong mechanical aptitude.
• Proficient in the use of a computer; able to adapt to changing technology.
• Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.
• Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations. 

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Service Manager job, including the ability sit or stand for prolonged periods of time.  Able to lift, carry and maneuver items up to 20 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive.  Additional duties may be assigned.    

Starting Compensation Range: $82,500-$100,000

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans including overtime.

Additional Competitive Benefits Package that includes:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.  Carter Machinery is a drug-free workplace.

Behaviors

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Motivations

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