Parts Sales Coordinator

As the Part Sales Coordinator, under the guidance of the Part Sales Supervisor, you'll spearhead the delivery of top-notch service to our valued WesTrac Customers, ensuring an unparalleled experience.

In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

Roster:  Monday-Friday 8-hour days (Full Time Permanent)

Location: Parts Distribution Centre, South Guildford WA

What you’ll do:

• Deliver exceptional service to WesTrac customers, ensuring a superior experience
• Identify and locate machine parts efficiently, providing cost-effective solutions
• Ensure swift delivery of parts to meet customer needs
• Handle customer inquiries and parts orders promptly and accurately
• Maintain meticulous attention to detail in processing orders
• Collaborate with the Part Sales Supervisor to achieve team goals
• Engage in both customer-facing and phone-based interactions to support sales activities

Skills and Experience:

• Proven expertise in customer service within sales or service realms, showcasing adeptness in influencing and negotiating positively
• Exceptional conflict resolution skills and a proven track record in navigating challenging scenarios
• Preferable background in automotive or mining industries
• A solution-oriented mindset, demonstrating proactive problem-solving abilities
• Flexibility to embrace a rotating roster and overtime as needed
• Proficiency in computer skills, encompassing MS Office proficiency, inventory management, and warehouse systems

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.