Technical Communicator - Heavy Equipment

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.



Job Summary:



Primary responsibility will be to provide counsel to internal and external customers on technical and product issues. In addition, assisting technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed. In many cases resolving product issues will require a coordinated effort in working with Caterpillar engineers.



Responsibilities:


* Provide internal and external customers with clear, concise and timely resolutions to technical questions on product issues.
* Log external calls in CRM software.
* Assign and track Customer ET software.
* Collaborate with Caterpillar Engineers to resolve product issues.
* Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed
* Travel to customer job sites or service shops as needed to troubleshoot and advise on technical issues.
* Assist sales department on technical issue's when required.
* Prepare failure analysis reports and maintain PIQ records.
* Participate in conferences, seminars, and training sessions to keep abreast of developments in the field and to integrate developments into training programs.
* All other duties as assigned.



Qualifications:


* 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair or equivalent required.
* 5 years of experience as a heavy equipment/earthmoving technician at a Caterpillar dealer required.
* 5 years of experience as a Field Service technician at a Caterpillar dealer preferred.
* Solid understanding of applied failure analysis required.
* Ability to read/interpret Electrical and Hydraulic Schematics required.
* Effective oral and written communication skills and excellent interpersonal skills required.
* Conflict management skills required.
* Ability to organize and write procedures in a logical/methodical manner required.
* Strong computer skills in SISWeb and Microsoft products required.
* Good time management and excellent attention to detail is required.
* Strong computer skills in Dealer Business Systems (DBS).



Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled