Parts Backorder Analyst

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Parts Backorder Analyst, you will assist with backorder sourcing and expediting requests. This position is responsible for acting as a liaison between Caterpillar Parts Operations and Yancey Bros. Co. as needed on various communications including parts escalations, sourcing confirmations, and logistics arrangements.   

 Primary Responsibilities:

• Assist Parts Counter employees and other personnel with backorder sourcing
• Assist with expediting requests from Parts Counter employees and other personnel
• Act as a liaison between Caterpillar Parts Operations and Yancey Bros as needed on various communications including parts escalations, sourcing confirmations, and logistics arrangements
• Miscellaneous duties as assigned by the Inventory Control Manager which may include inventory control functions
• Other duties as assigned and qualified

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Additional duties as assigned by manager

Who We Are Looking For:

To be successful in this position you should have prior experience in materials management, operations or inventory control. You should be a critical thinker, be comfortable with making decisions, show initiative, and be a problem solver.

Education/Experience:

• Specific industry experienced desired or an equivalent college degree.
• 2 years customer service experience.
• Some parts or service experience a plus.
• Previous inventory control experience preferred.

Required Qualifications/Skills:

• Ability to effectively communicate information in an understandable, clear and concise method. Must be able to ask questions, answer questions, and properly respond to questions for individuals and groups including managers and customers in a professional and comfortable manner.
• Knowledge of office computer applications:  Outlook, Word, Excel, etc. with a heavy emphasis on Excel.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Candidate must be very organized and detail oriented; job entails time sensitive tasks; must be proficient with planning and prioritizing workload.  Job is a high volume, high output role.  Must perform at top levels in a fast paced, high pressure environment. 

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities

Behaviors

Preferred

Motivations

Preferred