YES Warranty Claims Specialist

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the YES Warranty Claims Specialist, you will review data related to claims, including process and payment.

Primary Responsibilities:

• Provides effective and timely communication to both internal and external customers, providing relevant updates throughout the repair and warranty claim process.
• Works closely with Service department(s), as well as manufacturer(s) to open and effectively manage warranty work orders and claims.
• Accurately opens work orders including all related codes for internal and external work orders.
• Ensures approval is given for all parts, labor and miscellaneous charges by the customer and/or manufacturer during the repair process.
• Organize invoices, request and obtain required approvals, submit payment requests to Accounting
• Arrange conference calls, scheduling meetings and document meeting minutes and decisions
• Reviews and reconciles Field Service technician time. 
• Ensures service reports match repairs completed and covered before closing work orders.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

Who We Are Looking For:

Education/Experience:

• High school diploma or equivalent
• 3-5 years of customer service, relationship building, and/or sales experience. 
• 3-5 years of equipment parts/service experience preferred. 
• 1 year of warranty experience preferred. 

Required Qualifications/Skills:

• Good communication skills. 
• Attention to detail.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities