Job SearchSenior Field Service Technician
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We’re seeking a talented and driven Senior Field Service Mechanic who will help us achieve our goal of being “The Best Cat Dealer, Period.” This individual will have extensive experience in heavy equipment maintenance and repair and technical knowledge of construction equipment and engine mechanical failures with a strong focus on customer service. They’re a go-getter and take the initiative to solve problems that come their way. They show up with a positive attitude ready to uphold the highest standard of safety. If you think you can see yourself delivering the highest quality of work and customer service, check out the job description below!
ABOUT US
At Thompson Machinery, we’re a respected Caterpillar equipment dealer; that means we’re trailblazers, innovators, and community builders. For over 80 years, we’ve been at the forefront of the industry, delivering more than just machines. Here’s what sets us apart:
Superior Service: We don’t settle for mediocrity. Our team engineers cutting-edge solutions that propel businesses forward. Whether it’s construction, forestry, or mining, we’ve got the tools to elevate your success.
Lasting Relationships: We’re not just about transactions; we’re about connections. Our commitment to building enduring partnerships with our customers ensures that we’re there every step of the way.
Stronger Communities: Thompson Machinery isn’t just about business; it’s about impact. We actively contribute to the communities we serve, making them stronger and safer.
Ready to be part of something bigger? Join Thompson Machinery and let’s build a future together!
WHAT YOU WILL DO
You’ll be responsible for inspecting, diagnosing, troubleshooting, and locating mechanical deficiencies on Caterpillar diesel-powered construction equipment. This is a highly customer-facing role, and you will be the primary support contact for customers. You’ll work out of a company-provided field service truck as you travel to various customer locations.
You’ll also
- Provide high quality and timely repair service on equipment, engines, and powertrains on customer site
- Perform welding and brazing on equipment
- Fabricate and modify parts, equipment, and miscellaneous structures and attachments
- Interpret and analyze hydraulic and electric schematics and wiring diagrams
- Interpret technical instructions and safety/service manuals
- Serve customers’ needs in a positive, safe, and timely manner
- Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation (DOT).
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications:
- High school diploma or equivalent required
- Field service technician training and/or equipment service and maintenance training through an accredited technical school or equipment dealership manufacturer training preferred
- 5+ years of previous hands-on relevant experience with CAT equipment or similar industrial equipment and/or industrial engines
- 5+ years of experience in diagnostics and troubleshooting diesel-powered construction equipment or truck engines
- Must do company-reimbursed overnight travel occasionally (up to 25%)
- Must be able to work independently in remote locations
- Must own a basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters (Insert tool program)
- Possess and maintain a current, valid state drivers’ license and CDL/DOT medical card based on assigned vehicle weight
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
The Basics
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
- Eligible for relocation assistance and/or sign-on bonus
What Sets Us Apart
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs