Supervisor Parts Sales Center

DESCRIPTION:

  Supervises and coordinates all activities and functions within and pertaining to the Parts Sales Center to ensure an efficient and high-quality parts service to our customers.  Assists with leading a 24-hour Parts Sales Center for the Company. This position will assist with selecting, managing, training and motivating Parts Sales Center Representatives and work to increase sales revenue and improve the efficiency of phone-based parts sales.

REQUIREMENTS:

1. 3-5 years’ experience in equipment parts sales/purchasing

2. Management/Supervisory experience required

3. Willingness to learn, be trained and coach

4. Excellent interpersonal skills, and written and verbal communication skills

5. Demonstrated knowledge/ability with customer service and support

6. Good working knowledge of computers, spreadsheets, word processing programs

ESSENTIAL FUNCTIONS:

1. Assist with developing and maintaining a training program which includes product knowledge, great customer service, “up-selling,” TRACS, credit policies, inventory control procedures and identify additional training needs

2. Supervise the daily Parts Center

3. Travel to branches or other locations as required to perform assigned duties

4. Maintain a valid motor vehicle operators' license

5. Work with Manager Parts Sales Center to recruit, interview and hire talented individuals for the department

6. Develop job aids for other items such as after-hours calls for other departments

7. Work with other division and department within the company for special marketing programs

8. Conduct annual reviews and develop an ongoing performance management program

9. Plan, organize, control, and evaluate staffing levels to help achieve effective Parts Sales coverage and phone coverage

10. Ensure all customer orders are handled efficiently and their complaints are handled promptly and courteously

11. Assist with monitoring payroll, supplies, and expenses for the Parts Sales Center

12. Hire, train, and supervise staff

13. Work with employees to set aggressive professional and achievable goals to enhance the employee’s performance

14. Use coaching techniques to recognize employees’ accomplishments and strengths and to improve any other areas

15. Evaluate employee performance on a regular basis and prepare the related Position Descriptions, Performance Appraisals, and salary administration

16. Ensure all staff follow corporate and departmental standards and practices and take disciplinary action when required

17. Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes

18. Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code

19. Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly

20. Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards

21. Assist work team to meet the objectives of the department and the Company

22. Follow all work, safety rules, and procedures

23. Perform other duties as necessary and assigned