Parts Counter Sales Representative - Holt Truck Centers

Job Summary:

Holt Truck Centers in Oklahoma City, OK; is seeking an on-highway truck Parts Counter Sales Representative position available at our, Oklahoma City, Oklahoma location. The hours are Mon-Fri, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.

Essential Functions:

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.


• Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.


• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.


• Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.


• Ensure that product information systems are kept current and new product information is updated.


• Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.

Knowledge, Skills, and Abilities:

• Demonstrate well-organized skills.


• Demonstrate good phone and people skills.


• Must be proficient with computers. Experience with a computerized parts management system is highly desired.


• Must be capable of working in a fast-paced environment.


• Demonstrate excellent attention to detail.


• Must have excellent attendance and work performance.


• Must be self-motivated with a high commitment to completing tasks promptly.


• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.


• Performs other duties assigned.

Education and Experience:

• Minimum 2 years of customer service experience required. Parts store experience highly desired.


• Must have GED or High School diploma.


• Must have a valid drivers' license.


• Must be able to obtain forklift certification.

 Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.


• This role frequently communicates with others, must be able to exchange accurate information in these situations.


• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment.


• Frequently works at a fast pace with unscheduled interruptions.