Field Service Tech-Preventive Maint (MDN)

Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

We are seeking an experienced and customer-focused Preventive Maintenance Field Service Technician based at our service department in Meridian.  We offer competitive compensation (base hourly rate + commission), great benefits, paid uniforms and laundry, and specialized technical training.

The Field Service Technician-Preventive Maint (CSA) is responsible for performing general preventive maintenance/minor repairs and performing telematics installation/troubleshooting/repairs on Caterpillar and allied diesel powered heavy equipment, primarily during service calls at customer locations, using a field service truck in a safe, timely, efficient, and courteous manner.  This position will require working hours in addition to the normal work schedule and for emergency calls.  This is an intermediate level skilled trade position working independently in a field setting.

Essential Functions, Duties, and Responsibilities:

• Perform all required routine preventive maintenance (replacing fluids, filters, hoses, etc.) on customer machines in accordance with all prescribed policies and procedures as well as all quality and safety standards.
• Perform minor disassembly, assembly, and installation of components and parts, including but not limited to powertrain, hydraulic, electrical AC/DC, and diesel engines in accordance with all prescribed quality and safety standards.  
• Prepare and submit detailed inspection reports (including digital photographs) of all machines serviced.
• Keep supervisor & coordinator regularly apprised of status of assigned jobs.  Maintain regular communication with customers to keep them apprised of status and schedule of PMs to be performed and to address any questions or concerns.
• Perform installation, troubleshooting and repair of telematics devices that are installed on customer machines.
• Maintain perpetual inventory of all parts and supplies needed to ensure that items are stocked and readily available on the service vehicle.  Requisition replenishments in accordance with all prescribed company policies and standards.
• Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.
• Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.
• Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager.  Maintain assigned vehicle in a clean and fueled state of readiness.
• Perform minor roadside repairs and basic preventive maintenance to assigned vehicle.
• Maintain a professional and proper personal appearance at all times.
• Keep up to date with developments in tooling, technologies and systems.  Maintain currency with all technical diagnostic software (CAT ET).