Recherche d’emploiSupervisor - Rental Field Service
Description
Join Our Team at MacAllister Machinery:
At MacAllister Machinery, we provide top-quality service and repair for equipment rentals. We are currently seeking a professional, detail oriented, and self-driven Supervisor for Rental Field Service. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.
Why Join MacAllister Machinery:
- Positive and Inclusive Environment:
- Be part of a positive and inclusive work environment that fosters growth and development.
- Supportive Team:
- Join a team that values collaboration and support, creating a rewarding workplace.
- Access to Resources and Training:
- Enjoy access to excellent resources and training, empowering you to enhance your skills.
- Competitive Compensation:
- Highlight any competitive salary or benefits package offered.
- Professional Development:
- Mentor opportunities for continuous learning and career growth within the company.
- Stability:
- MacAllister has been in business since 1945!
Position Objective:
The Field Service Supervisor will manage and coordinate the field service function of a rental services branch. This person will be responsible for managing the field service workflow, interpreting, and delivering on customer requirements and expectations. This position will supervise field service technicians.
Responsibilities:
- Monitor and ensure compliance with all safety policies, procedures, guidelines, and laws as they pertain to staff, vehicles, and customer job sites.
- Manage and coordinate field service operations. This includes reviewing job orders, understanding customer needs, verifying parts needs, assigning technicians based on time, efficiency and skill, and refining field service procedures.
- Schedule and manage workflow of field service operations. Coordinate daily work assignments and set expectations for time and cost as it relates to each job. Route technicians based on customer demand, geographic location, and urgency.
- Monitor field service work orders through completion, ensuring they are closed in a timely manner. Allocate or order any parts or tools needed for service calls through parts departments.
- Assist in troubleshooting of equipment as needed. Support and provide guidance in the timely repair of equipment.
- Communicate with customers regarding repair needs. Follow up on job completion, ongoing repair needs, and/or parts needs. Ensure repairs are completed in a timely fashion.
- Maintain an open line of communication with service, parts, counter sales, and dispatch, maximizing internal and external customer satisfaction.
- Perform other duties as assigned.
Supervisory Responsibilities:
- Responsible for supervising, directing, and motivating departmental staff. Supervisory responsibilities include hiring, conducting performance evaluations, assessing skills and competencies, and administering company policies and procedures.
Qualifications:
- High school graduate or GED
- Preferred trade school, associate school, or college completion
- 5 or more years of mechanical experience, preferably in a field service setting
- 2 or more years of customer service experience
Preferred: One or more years of supervisory experience
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.