Credit Analyst

About The Company

At Thompson Machinery, we offer a unique opportunity for candidates to join our team as a Caterpillar equipment dealer, serving the middle and west Tennessee and northern Mississippi regions since 1944. As industry leaders, we take pride in delivering exceptional equipment solutions to a diverse range of sectors, including construction, forestry, mining, agriculture, and more. As a total equipment solution provider, we extend our expertise to cater to trucking, power generation, and marine businesses. We value the relationships we build with our customers, employees, and the communities we serve. Beyond our business endeavors, we actively engage in philanthropic efforts and community initiatives, making a positive impact on society. As part of our team, candidates will have the opportunity to be a part of an organization that prioritizes customer satisfaction, excellence in service, and community growth. If you are seeking a fulfilling career with a company that values its employees and strives to make a difference, Thompson Machinery is the ideal place to realize your potential and achieve professional success.

Job Profile

The Credit Analyst position coordinates various credit and collection processes and has responsibility for meeting department goals and expectations. The position will research and analyze customer credit information, review and approves credit applications, and oversees collection of receivables for assigned departments and locations. The position supports customers, coworkers, and supervisor requests for accurate data and for efficient resolution of credit and collections related concerns. The position will apply proven communication, analytical, and problem-solving skills to provide optimal credit solutions, maximizing the return on business and sales transactions. The position will report to the Manager of Credit and Collections and will be based in LaVergne (Nashville), Tennessee.

Job Requirements

• Must have experience in credit and collections.
• Bachelor’s Degree in the field of finance, economics, or related business field preferred. A minimum of a high school diploma with 4 years equivalent work experience is required.
• Good understanding of the organization’s goals and objectives.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong written, oral, and interpersonal communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team oriented, collaborative environment.

Job Responsibilities

• Provides customers with service requests for account maintenance or assistance.
• Manages open receivables, including collections, dispute resolution, and posting of funds.
• Analyzes consumer and business credit reports.
• Approves and sets up new customer accounts.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

Work Conditions

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.