Service Work In Process Analyst

JOB DESCRIPTION:

• Open, close, and maintain work orders for all locations.
• Assist with work order maintenance.
• Monitor all Service Calls in “Technician Complete” status.
• Monitor and resolve all service calls to move them from “Finished” to “Closed” status.
• Ensure service calls are kept current to ensure quick and accurate invoicing.
• Review service calls for invoicing and ensure all closing tasks are completed.
• Review all Service Calls from the previous day for any errors that could lead to incorrect invoicing. 
• Ensure the service call workflow and activities are being completed timely and alerting service personnel when needed.
• Ensure that service measurements are met, and aging service calls are kept within company matrix.
• Utilize standard jobs/flat rates when building a work order.
• Provide work order support for all admin personnel.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• Minimum 3 years’ experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. 
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Above average experience with Microsoft Outlook, Excel, Word, and position related software. 

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.