Parts Operations Manager

Ziegler Cat has an opening for a Parts Operations Manager to provide leadership support for all Warehouse, City Desk, and Shuttle Truck Driver employees; to maintain a fully stocked, safe, and high functioning workplace; and to provide superior customer service.

Responsibilities:

• Coaches, directs, and counsels employees on overall performance
• Manages daily workflow within the department by establishing operating procedures and policies, and prioritizing, distributing, and monitoring work assignments
• Resolves workplace conflicts, taking appropriate, respectful, and consistent action to resolve performance issues
• Assesses the skills and weaknesses of their employees and uses that information to develop the strongest possible team
• Analyzes needs and establishes development and training programs for team members
• Interviews, selects, and hires employees for their team, following dealership hiring procedures
• Performs basic parts administration, including monitoring of: profit and loss statements, buildings and equipment, stock order files and their claims, cyclical inventory accounts, cash sale files, and the inventory of core and warranty parts
• Manages the assets and approved budget for their department
• Sets the operating standards within their section of the organization
• Assists internal and outside customers with parts and technical information for various product lines

Qualifications:

• 4-year college degree preferred 
• 5+ years previous management or supervisory experience preferred
• Demonstrated experience with Microsoft Excel, Word, Power Point and Outlook
• Strong communication skills; able to communicate effectively across all levels of staff as well as with customers
• Exceptional leadership, conflict resolution, and negotiating skills
• Outstanding customer service skills and superior level of professionalism
• High level of honesty & integrity