• Performs parts counter functions on a daily basis to include but not limited to customer parts orders/returns, backorder analysis reports, shop action pending reports, and customer action pending reports
• Performs parts warehouse functions on a daily basis including but not limited to parts stock order recommendations/processing, vendor invoice coding, inventory receipting, inventory surplus returns and reconciliation, core processing, warranty parts returns, bin/cycle counts, etc.
• Assists the Parts Manager with implementation, control, and accomplishment of the parts operation business plan to ensure achievement of parts sales goals as well as continued organizational success and stability
• Assists the Parts Manager with directing the parts personnel by setting workday and after-hours schedules, time reporting, parts counter coverage, monitoring overtime, etc.
• Performs administrative functions to include but not limited to cash account reconciliation (daily recaps/deposits), reporting, parts department audits, etc.
• Supervises the Parts Department operations
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities: 

• Computer and related software knowledge and/or experience
• Experience/knowledge of Parts Systems, processes, policies, procedures and compliance
• Excellent verbal, written, communication, and presentation skills
• Excellent interpersonal and customer service skills with both internal and external customers
• Skill in the use of mechanical lifting devices used in warehouse operations
• Strong analytical, problem-solving, and conceptual skills
• Time management and organizational skills
• Ability to define performance measures related to the business operations and hold associates accountable for the same
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Consulting and influencing abilities
• Ability to prepare reports and maintain records
• Ability to coordinate with other staff, departments, officials, agencies, organizations, and the public
• Ability to make arithmetic computations
• Ability to use a handheld device such as communication or measurement devices

Education and Experience: 

• Bachelor’s degree in Agribusiness, Accounting, Business Management, or related field preferred, or equivalent combination of experience and education
• Minimum of three years of related experience required
• Forklift Certification required

Supervisory Responsibilities: 

• This position directs and manages the Parts Counter Representative, Warehouse Clerk, and Cashier/Clerk positions. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Travel: 

• Travel up to 10% with possible overnight
• Valid driver’s license

Physical Requirements: 

• This position involves extended periods in a stationary position; additionally, frequent movement inside a warehouse environment
• This role frequently communicates with others and must be able to exchange accurate information in these situations
• Frequently moves product or equipment weighing up to 50 lbs.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders or stairs
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment: 

• This job is generally performed in a warehouse environment; in environmentally controlled conditions, operating a computer, manual dexterity, talking, hearing, and repetitive motion
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity
• Frequently works at a fast pace with unscheduled interruptions