Accounts Receivable Clerk 2

Job Summary:

The Accounts Receivable Clerk 2 is responsible for the accurate and timely posting of various remittance receipts to assigned customer receivable accounts received lock box as well as branch locations.

This position is primarily responsible for the accurate and timely posting of various cash receipts to assigned customers account receivable accounts received from Holt’s Lock box as well as branch locations. Specific areas of responsibility include: 1) Identification and preparation of checks for posting to accounts 2) Actual cash application and balancing of assigned batches of checks and other sources of payment from branches including ACH, wire and credit card payments, 3) Assisting customers and company personnel with specific account questions over the telephone, 4) Investigation and processing of customer refund requests and research of unidentified payments received.

Essential Functions:

• Identify and prepare checks and other forms of payments received from branches for posting to customer’s accounts.


• Post received payments to customer’s


• Immediately contact customers to discuss and solve problems or ambiguity in applying payments in accordance with their remittance advice instructions.


• Research and process requests for customer refunds


• Provide regular input and supporting documentation to collection reps, internal and external customers to insure adequate communication is achieved to apply payments rapidly and accurately to customer accounts.


• Provide accurate and consistent feedback to Financial Services personnel regarding utilization of department resources to ensure that Financial Services support meets its peak expectations and goals.


• Back up and assist other Cash Application Specialists as needed during peak


• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards


• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Accounting knowledge, with understanding of invoices, statements of account, receivables, payables and various forms of payment remittances


• Knowledge of construction rental equipment industry


• Intermediate to advanced understanding of Excel and Word


• Strong research and investigation skills


• Problem solving and planning orientation skills


• Proficient ability to adapt when handling situations including decision making, behavior, conflict management, and negotiations scenarios.


• Proficient ability to self-manage, task manage and use administrative skills for the purpose of accomplishing specific, targeted business objectives


• Strong interpersonal communication skills including both written oral


• Ability to reconcile and balance payment transactions


• Ability to work in fast paced environment with frequent interruptions


• Ability to learn industry specific software

Education and Experience:

• Two or more years of work-related skill, knowledge, or experience is required


• High school diploma or equivalent required

Supervisory Responsibilities:

• None

Travel:

• Travel up to 10%

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets,


• This role frequently communicates with others, must be able to exchange accurate information in these situations


• This role routinely uses standard office equipment such as computers, phones, handheld devices, photocopiers, filing cabinets and fax machines


• Occasionally moves or transports items weighing up to 30 pounds

Work Environment:

• This job is generally performed in a professional office environment


• Works at fast pace with frequent unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.