Service ERP Training Specialist

JOB DESCRIPTION:

• Conduct comprehensive training sessions on ERP software for service technicians and other service employees, covering all necessary functionalities and processes throughout Foley territory.
• Analyze current usage of ERP tools and provide recommendations for best practices to enhance efficiency and accuracy.
• Create detailed documentation of correct procedures and processes within the ERP system, ensuring clarity and accessibility for all users.
• Effectively communicate documented processes to service technicians and relevant stakeholders to ensure consistent application across the organization.
• Provide ongoing support to service technicians as they navigate the ERP system.
• Stay updated with the latest ERP software updates and enhancements and incorporate these into training materials and sessions.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.
• 2-5 Years experience in Service operations. 
• Strong understanding of ERP software and its applications.
• Excellent communication, interpersonal and presentation skills; both verbal and written.
• Ability to create clear and concise documentation. 
• Analytical skills to access current processes and recommend improvements. 
• Patience and adaptability to cater to different learning styles.
• Experience with Microsoft Office applications.  

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.