Hiring Our Heroes - Field Service Supervisor

This requisition is only for service members participating in Hiring Our Heroes Cohort 25-1.

The Field Service Supervisor assumes a high level of responsibility for the performance of themselves and their team. Successful Field Service Supervisors are self-motivated, have the ability to work under pressure, and have the willingness to work in varying conditions.  Field Service Supervisors will provide their teams with training in troubleshooting, technical procedures, and safety.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

• Responsible for scheduling and prioritizing all work performed in the field service area.
• Responsible for customer communications including repair estimates and quotes. Also responsible for ensuring thorough and efficient repairs are completed to the customer's expectations and satisfaction.
• Responsible for conducting performance reviews and managing employee development in accordance with company guidelines
• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
• Maintain customer satisfaction with timely and accurate communication.
• Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress.
• Provides decision-making support to technicians in the analysis and resolution of service/parts problems.
• Prepares customer invoice for work performed.
• Effectively analyze and proactively seek out all options to provide the best solution for the customers and the company.
• Elevate customer issues to Product Support Manager when appropriate.
• Responsible and accountable for maintaining and promoting a safe work environment.  Promote Safety First culture.  Complete Employee Injury Report promptly and accurately.
• Collaborate with all divisional areas of the dealership on continuous improvement projects that touch the service division.
• Must be willing visit customers and suppliers.
• Other duties as assigned.

• High school diploma required.
• 3+ years of experience working on heavy equipment required.
• Valid driver’s license and a safe driving record, must also possess a valid CDL license.
• 2+ years supervisory and/or leadership experience preferred.
• Knowledge of safely operating heavy construction equipment. 
• Advanced heavy equipment service/maintenance knowledge. 
• Able to perform machine inspections.
• Ability to operate a service vehicle.
• Organizational and time management skills required. Must have the ability to set and keep priorities and professionally handle the stress associated with dealing with a fast paced industry and deadlines.
• Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
• High degree of interpersonal skills with solid written and oral communication skills is required.
• Must possess the personal discipline to establish the proper image as a representative of Blanchard Machinery with the ability to meet and work with the customer in a professional manner.
• Ability to perform duties with a sense of urgency, exceeding customer expectations. 
• Able to work in a dynamic, fast paced service environment. 
• Proficient in the use of a computer and related software (Word, Excel, etc.). 
• Strong problem solving skills and be detailed oriented with a high level of accuracy. 
• Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives.
• Sound decision making skills with ability to assesses strengths and weaknesses of the team; pursue training and development opportunities; strive to continuously build knowledge and skills.
• Self-directed and committed to building a supportive, positive, and winning culture.
• Ability to lead and work effectively with teams. 

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the year.
• Position may require employee to be physically present at designated worksite location.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.