Hiring Our Heroes - Retail Parts Specialist

This requisition is only for service members participating in Hiring Our Heroes Cohort 25-1.

The role of the Retail Parts Specialist is to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches.  Additionally, Retail Parts Specialists are responsible for placing targeted calls to customers based on business intelligence to increase market exposure, customer coverage and customer touch points.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

• Provide assistance and excellent customer service to all customers at the counter or on the phone and handle inquiries in a courteous and professional manner.
• Provide replacement part options to customers, such as re-manufactured or used pieces, when appropriate
• Utilize parts information systems -- DBS, SIS, WMS, etc. and parts catalogs, Internet, and CAT ordering system to identify, locate, and obtain needed items
• Ensure technicians and customers receive proper orders on time.
• Examine returned parts for defects to determine if an exchange or credit is necessary.
• Assist with inventory control.
• Maintains cash drawer, completes various documents, and keeps work area clean.
• Using provided business intelligence, support departmental sales goals by contacting customer leads
• Notate appropriate customer accounts with product inquiries, promotions, and purchases.
• Completes all job responsibilities while adhering to all safety protocols.
• Performs various other duties as assigned.

• High School diploma or equivalent is required.
• Minimum 1 year customer service experience is required.
• Posses mechanical aptitude, understanding of how things are assembled and how they work.
• 1 year counter sales in related industry is a plus.
• Demonstrated commitment to customer service both in-person and over the phone.
• Solutions oriented with the ability to ask probing questions to understand concerns.
• Excellent interpersonal, written, and oral communication skills.
• Personal commitment to continuous improvement and service excellence.
• Ability to work independently with limited supervision.
• Ability to work overtime, if necessary.

Working Conditions:

• The physical environment requires the employee to work primarily inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.