Service Clerk/Admin. Asst.

Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

We are seeking a dynamic Service Clerk/Administrative Assistant at our heavy equipment branch in Brookhaven.  The Service Clerk is accountable to provide clerical and administrative support in the areas of work order data entry/filing/reporting, purchase order tracking, accounts payable processing, and other branch-related clerical activities and tasks.   

Essential Functions, Duties, and Responsibilities:

• Answer and direct telephone callers to the appropriate party. Provide callers with basic information such as company address, directions to the branch, company fax numbers, company website, and other related information.  Greet and direct incoming visitors and customers to the branch.


• Administer and maintain the opening and closing of service department work orders in the company’s billing system (DBS) to include: posting of technician timecards and mileage, parts ordering/tracking, and performing related filing and reporting in accordance with all company policies and procedures. 


• Issue, track, and maintain department-related purchase orders.  Enter and code accounts payable invoices for approval and payment. 


• Receive and code customer accounts receivable payments for processing.  Maintain and complete related reports.  Prepare daily bank deposit.


• Receive, sort and forward incoming mail to the appropriate party. Prepare outgoing mail.  Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)


• Coordinate the ordering, receiving, stocking and distribution of office supplies.


• Assist with other related clerical duties such as photocopying, scanning, faxing, and filing.


• Maintain company bulletin boards in accordance with company standards and procedures.


• Maintain a professional and proper personal appearance at all times.

Required Skills, Knowledge, and Experience:

• High school diploma or GED equivalent required.   Minimum 2 to 3 years relevant experience and/or training, or equivalent combination of education and experience as a receptionist or as an administrative assistant, preferably in a retail environment.


• Articulate and professional telephone communication skills


• Excellent verbal, written, and interpersonal communication skills.


• Refined organizational and customer service skills. 


• Proficiency with MS Office applications (Word, Excel, Outlook) and company’s management information system applications (DBS)


• Able to work collaboratively with all branch personnel and perform duties with a sense of urgency, exceeding customer expectations.


• Ability to work independently in a fast-paced, dynamic, and deadline sensitive environment.