IT Support Level 1

IT Help Desk Specialist
Wagner Equipment Co. – 18000 Smith Road Aurora Colorado 80011
Pay Range: $20.00 - $22.00 per hour
Schedule: Full-time, In-Office (No Remote Work)

About the Role:
Wagner Equipment Co. is seeking an organized, customer-focused IT Help Desk Specialist to join our Information Technology team. In this in-office role, you will be the first point of contact for internal users experiencing technical issues and will play a key part in ensuring the smooth operation of our systems and equipment. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, we’d love to meet you.

What You’ll Do:

• Serve as the first level of technical support for hardware, software, system, and printer issues


• Manage incoming Help Desk calls and tickets, ensuring prompt and accurate responses.


• Reset passwords, update user accounts, and assign support tickets to IT technicians.


• Set up, configure, and update company iPads and track related assets.


• Track and manage inventory for PCs and IT equipment.


• Perform quality control audits on equipment prior to deployment.


• Maintain records of all IT assets and equipment recycling.


• Assist the Communication Systems Support Specialist as needed.


• Distribute daily reports and handle routine administrative IT tasks.


• Complete additional tasks and projects assigned by IT management.

What You’ll Bring:

• High School Diploma or GED required.


• 1+ years administrative or clerical experience.


• 3+ years customer service experience; technical support experience preferred.


• Strong organizational and problem-solving skills.


• Excellent verbal and written communication.


• Proficiency in Microsoft Word and Outlook.


• Ability to prioritize tasks in a fast-paced environment.

Work Location:

• This is a full-time, in-office position. Remote work is not available for this role.

Physical Requirements:

• Primarily office-based with frequent sitting, walking, and computer use.


• May occasionally lift up to 25 pounds.

Why Join Wagner Equipment Co.:

• Paid Time Off (PTO) & Company Paid Holidays


• Medical, Dental & Vision Insurance


• Life and AD&D Insurance


• 401K Savings Plan


• Tuition Reimbursement


• Employee Assistance Program (EAP)

About Wagner Equipment Co.:
At Wagner Equipment Co., we’re committed to working as "One Professional Team" to serve our customers, support our communities, and foster a workplace where employees can thrive. We value integrity, teamwork, and excellence in everything we do.

Equal Opportunity Employer:
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.