Job SearchCoordinator - Inside Sales Heavy Equip Rental
Description
Objective:
The Rental Coordinator is responsible to facilitate the end-to-end business flow to allowing our Customers to utilize our Heavy Equipment Rental Fleet to get their job done. You will work closely with a variety of internal departments including Service and Sales to allow for a seamless, and stress-free customer experience.
Responsibilities:
- Coordinate with the shops and service managers to facilitate quick turnaround of equipment from receipt to rental ready status, helping them prioritize shop work based on urgency and opportunity
- Consulting with the shops to determine what repairs, if any, are performed and billed to the customer when damaged
- Work with sales account reps and /or customers to identify equipment needs based on jobsite requirements, create rental quotes and make pricing decisions based on commercial impact, customer opportunity and equipment availability
- Ensure proper documents are signed on the contract and all shipping and receiving documentation is secured and accounted for in MacAllister computer system. Responsible for resolution of any customer complaint related to billing, delivery, technical and/or equipment problems
- Responsible for promotion of rental activity thru a variety of avenues
- Ensure proper account billing, including but not limited to, invoicing and issuing credits at the rental coordinator's discretion based on the perceived validity of the customer's claim, machine usage and commercial impact
- Ensure the proper execution of rental duties and ensure rental assets are properly accounted for by utilizing a number of reports
- Work with credit department to get new accounts approved
- Ensure both the renter and the rental equipment is properly insured by either obtaining proof of insurance from the customer or enrolling them in MacAllister Rental Protection Program ()
- Responsible for all logistics coordination of rental machines
- The position may require some travel to customer work sites
Qualifications:
- Minimum requirement of an Associate Degree or two years equivalent experience in a related field. Bachelor’s Degree or 4 years of equivalent experience preferred
- Strong communication skills to build lasting partnerships with both internal departments and external customers
- Ability to juggle multiple tasks at once and strong ability to organize and prioritize tasks
- Prior experience within the industry would be advantageous
Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands. MacAllister is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Equal Employment Opportunity is the Law.