Customer Service Representative

Reporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times. 

Roster: Monday – Friday with one Tuesday - Saturday every 5 weeks  

What You’ll Do: 

• Provide outstanding customer service to internal and external stakeholders. 

• Engage with customers using basic knowledge of DBSi and WMS systems. 

• Assist customers in identifying their needs and requirements. 

• Ensure prompt and accurate: 

• Delivery of goods 

• Receipting of credits 

• Processing of core and warranty returns 

• Identify and report potential leads and business opportunities. 

• Maintain a professional and helpful presence within the CSC environment 

Skills & Experience: 

• A minimum of two years’ experience in a customer service or similar role 

• Computer literacy skills – MS Office and relevant internet-based applications 

• Ability to effectively communicate with internal and external stakeholders at all levels 

• Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships. 

• Capable of working effectively both as part of a team and independently. 

• Conflict resolution skills and demonstrated experience in navigating challenging situations 

• Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled 

• Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks. 

Our Benefits inclusive of but not limited to: 

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. 

• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.  

• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.   

• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.   

Our Company & Commitment 

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. 

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. 

Reference Number: 4161