Job SearchInside Sales Representative, Product Support - Reno, NV
Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More
JOB DETAILS:
Shift 1st/Day Shift
Location In Office
Schedule Schedule to be provided by leader.
Salary Range $65,000 - $130,000 per year
JOB SUMMARY:
The Inside Sales Representative will assist walk-in and prospective clients. Contact and develop a positive relationship with assigned clientele, generate sales leads and refer leads to appropriate personnel. Role will provide cost effective solutions to clients, initiate marketing programs to develop sales leads and participate in client events.
ESSENTIAL FUNCTIONS:
• Effectively market and communicate offerings and campaigns that position Empire as the clear Product and Support choice.
• Handle all walk-in clients and prospective clients.
• Generate and manage qualified leads. Pass qualified leads to appropriate sales personnel to pursue the opportunity.
• Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
• Sell internal goods and services as solutions that assist clients in lowering their equipment owning and operating costs.
• Effectively manage (contact information, machine population, opportunities, etc.) current client call list while seeking out and adding new clients as required in designated territory.
• Establish rapport with client and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
• Manage and participate in client events, ex. Demo days, client tours, etc.
• Search and identify Empire Products and Services opportunities.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
• Host clients to inspect machines/repairs already quoted by a PSSR/Account Manager.
• Maintain an understanding of basic operation and applications for Caterpillar and Allied products.
• Become proficient in the use of the Empire Quoting Systems.
• Become proficient in the use of Sales Link, other industry specific software tools and the Caterpillar website to secure technical specifications and performance information of all Caterpillar products.
• Maintain an understanding of the merchandising programs and finance terms to be able to accurately quote over the phone or while meeting with a client.
• Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
• Sufficient computer skills to utilize Empire’s internal and external software programs.
• Must have interpersonal skills sufficient to work cooperatively with people and to execute transactions.
• Must have ability to develop working knowledge of Caterpillar and competitive construction equipment model designations and application.
• Must have ability to comprehend equipment specifications, price lists, catalogs and common industry publications and reference material.
• Must have ability to develop the mechanical aptitude sufficient to relate to mechanical applications, failures, etc. and communicate with others that information.
• Must have effective, pleasant verbal communication skills.
• Must perform common sales calculations quickly and accurately.
• Must have ability to develop an in-depth knowledge of entire Caterpillar product line and applications.
• Must have ability to develop an in-depth knowledge of related operating department policies and procedures.
• Must have ability to develop an in-depth knowledge of EMPIRE’s operating department’s functions.
• Consistent attendance.
EDUCATION AND EXPERIENCE:
• High school diploma or General Education Degree (GED).
• College degree in Industrial/Engine manufacturing or related field preferred.
• Minimum of 2 years’ experience in related field or equivalent technical background.
• Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand, walk, sit, handle, and smell.
• The employee is occasionally required to reach outward, reach above shoulder, climb, crawl, squat or kneel, and bend.
• The employee is regularly required to lift 21 to 50 pounds.
• Specific vision abilities required by this job include close, distance, peripheral, depth perception and ability to adjust focus.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently exposed to outdoor weather, extreme heat, or cold and indoor controlled environments.
• The employee is occasionally exposed to wet and/or humid conditions, toxic chemicals, risk of electrical shock, vibration, high precarious places, and moving mechanical parts.
• The noise level in the work environment is usually loud.
• If on an occasional basis, employee performs duties in repairing, maintaining, operating, monitoring, or interacting with machinery, vehicles and equipment, moving mechanical parts, power tools, electrical equipment, toxic/caustic/hazardous chemicals, or other similar circumstances that create a risk to the safety or health of the employee or others, then their role would be classified as Safety Sensitive.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:
Know Your Rights” Poster.
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More
JOB DETAILS:
Shift 1st/Day Shift
Location In Office
Schedule Schedule to be provided by leader.
Salary Range $65,000 - $130,000 per year
JOB SUMMARY:
The Inside Sales Representative will assist walk-in and prospective clients. Contact and develop a positive relationship with assigned clientele, generate sales leads and refer leads to appropriate personnel. Role will provide cost effective solutions to clients, initiate marketing programs to develop sales leads and participate in client events.
ESSENTIAL FUNCTIONS:
• Effectively market and communicate offerings and campaigns that position Empire as the clear Product and Support choice.
• Handle all walk-in clients and prospective clients.
• Generate and manage qualified leads. Pass qualified leads to appropriate sales personnel to pursue the opportunity.
• Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
• Sell internal goods and services as solutions that assist clients in lowering their equipment owning and operating costs.
• Effectively manage (contact information, machine population, opportunities, etc.) current client call list while seeking out and adding new clients as required in designated territory.
• Establish rapport with client and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
• Manage and participate in client events, ex. Demo days, client tours, etc.
• Search and identify Empire Products and Services opportunities.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
• Host clients to inspect machines/repairs already quoted by a PSSR/Account Manager.
• Maintain an understanding of basic operation and applications for Caterpillar and Allied products.
• Become proficient in the use of the Empire Quoting Systems.
• Become proficient in the use of Sales Link, other industry specific software tools and the Caterpillar website to secure technical specifications and performance information of all Caterpillar products.
• Maintain an understanding of the merchandising programs and finance terms to be able to accurately quote over the phone or while meeting with a client.
• Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
• Sufficient computer skills to utilize Empire’s internal and external software programs.
• Must have interpersonal skills sufficient to work cooperatively with people and to execute transactions.
• Must have ability to develop working knowledge of Caterpillar and competitive construction equipment model designations and application.
• Must have ability to comprehend equipment specifications, price lists, catalogs and common industry publications and reference material.
• Must have ability to develop the mechanical aptitude sufficient to relate to mechanical applications, failures, etc. and communicate with others that information.
• Must have effective, pleasant verbal communication skills.
• Must perform common sales calculations quickly and accurately.
• Must have ability to develop an in-depth knowledge of entire Caterpillar product line and applications.
• Must have ability to develop an in-depth knowledge of related operating department policies and procedures.
• Must have ability to develop an in-depth knowledge of EMPIRE’s operating department’s functions.
• Consistent attendance.
EDUCATION AND EXPERIENCE:
• High school diploma or General Education Degree (GED).
• College degree in Industrial/Engine manufacturing or related field preferred.
• Minimum of 2 years’ experience in related field or equivalent technical background.
• Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand, walk, sit, handle, and smell.
• The employee is occasionally required to reach outward, reach above shoulder, climb, crawl, squat or kneel, and bend.
• The employee is regularly required to lift 21 to 50 pounds.
• Specific vision abilities required by this job include close, distance, peripheral, depth perception and ability to adjust focus.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently exposed to outdoor weather, extreme heat, or cold and indoor controlled environments.
• The employee is occasionally exposed to wet and/or humid conditions, toxic chemicals, risk of electrical shock, vibration, high precarious places, and moving mechanical parts.
• The noise level in the work environment is usually loud.
• If on an occasional basis, employee performs duties in repairing, maintaining, operating, monitoring, or interacting with machinery, vehicles and equipment, moving mechanical parts, power tools, electrical equipment, toxic/caustic/hazardous chemicals, or other similar circumstances that create a risk to the safety or health of the employee or others, then their role would be classified as Safety Sensitive.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:
Know Your Rights” Poster.
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment