Quinn Company, your local Caterpillar store, is hiring a Inside Marketing Sales Representative in City of Industry, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

We’re looking for a motivated and capable person to join the Quinn Company, one of the top Cat equipment dealers in North America. The Marketing Inside Sales Representation will be responsible for communicating with customers, determining their needs, promoting Quinn products and services, ensuring the transition of leads to the sales team and confirming that action is taken. This position is within the Marketing Department and will cover 3 major areas of responsibility – answering incoming customer calls; processing incoming customer emails and web form submissions; and proactively cold calling existing customer data base to generate leads.

You will utilize CRM and Call Tracking Platform to ensure every commercial lead is registered according to internal standards and processed through the sales funnel in a timely manner. Every customer request must be responded to and followed up with according to established KPIs (Availability, Service Level, etc). While cold calling existing customers, you might be required to use open sources of information and/or field sales reps to gather prospect contact details. Your responsibility will span from daily minimum successful call volumes and monthly leads generated to closing ratio and sales.

Starting wage will depend on experience and education. $25.00 - $30.00

Essential duties and responsibilities include the following.  Other duties may be assigned.

• Manage high volume of inbound calls and client forms to validate and pre-qualifying clients, including but not limited to understanding their needs, determining next steps in sales process, and handling lead accordingly
• Identify and qualify leads for dealer solutions from opportunities generated by contacting prospects and customers.
• Responsible for tracking and ensuring leads are registered within internal CRM and Call Tracking Platform.
• Transfer leads to the appropriate salesperson with a sense of urgency. Follow-up and drive lead response with all sales team members.
• Work with internal Sales Team and open sources to gather prospect and customers contact information, ensuring accurate information is submitted and recorded in CRM.
• Respond and call back to any incoming requests and emails in a timely manner
• Contact existing customers to generate additional business.

REQUIRENMENTS

• 2+ years of relevant sales experience in B2B business or Call Center generating leads. Experience in a Call Center / Called-calling role is preferred
• Exceptional verbal and written communication skills, both in English and Spanish is a must
• Experience working with Call Tracking platforms and CRM is preferred
• High level of emotional intelligence and positive attitude, being able to positively handle difficult customers
• Desire to learn, grow, and develop new skills and experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE Two years of relevant sales experience in B2B business or Call Center generating leads; bachelor’s degree from a four-year college or university in a related field is highly desirable; or an equivalent combination of education and experience.
• COMPUTER SKILLS: Demonstrate proficiency in the software applications of Microsoft Office, customer relationship management system (CRM); Call tracking platform.
• LANGUAGE SKILLS: Exceptional verbal and written communication skills, bilingual in English and Spanish is a must

COMPENTENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office environment with climate control. The noise level in the work environment is usually moderate.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  

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