PC Support

ESSENTIAL FUNCTIONS

·       Answer help desk phone and input support issues into tracking system.

·       Troubleshooting and repair PC software and hardware issues.

·       Setup and installation of computer workstation.

·       Knowledge of Microsoft Windows 10 and 11.

·       Knowledge of Microsoft Office Platforms

·       Knowledge of Adobe Acrobat software

·       Deploy operating system image to PC’s.

·       Setup and Deploy CISCO VOIP Phones and accessories

·       Research and investigate virus warnings

·       Deploy mobile devices, cell phones, tablets, and parts scanners.

·       Travel between locations to install or repair hardware and software

ADDITIONAL FUNCTIONS

• Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed.
• Diagnose printer malfunctions and notify third party managed print provider.
• Support rotating on call schedule.
• Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

·        Minimum of high school graduate or equivalent.

·        Have a valid driver’s license and must be insurable under the company insurance policy.

·        Minimum one (1) year of hands-on experience supporting personal computers in a business environment or may be substituted with education

·        Solid understanding of personal computer systems and software.

·        Experience with Microsoft Windows operating systems, Microsoft Office and antivirus software.

·        Basic Understanding of the Apple iOS and Android mobile operating system platforms

·        Ability to learn Caterpillar and third-party software applications.

·        Ability to learn and adapt quickly to new developments in personal computer technology

·        Professional oral and written communication skills required.

• Company supplied MSHA training may be required to support users at mine site locations.
• Must obtain Genie Lift certification

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

·        Material and equipment directly used:  Personal computer, computer terminal, and peripherals.

·        Office environment requiring professional dress and appearance.

·        Sit 6-8 hours.

·        Use hand for repetitive fine manipulation.

·        Viewing computer screens for extended periods.

·        Must be able to lift up to 50 pounds.

·        Climb several flights of stairs.

·        Work in boom or scissor lift